1. ABOUT ASKTABEEB

1.1 Mission & Scope

AskTabeeb is a digital wellness platform developed by licensed herbal practitioners to support individuals seeking natural, herbal-based approaches to managing common metabolic and hepatic conditions, including but not limited to:

• Type 2 Diabetes & Insulin Resistance
• Elevated Uric Acid / Gout
• Fatty Liver, Jaundice & Hepatic Support
• Dyslipidemia (Cholesterol & Triglycerides)
• Loss of Appetite & Digestive Imbalance
• Weight Management & Metabolic Health

Our GMP-certified facility formulates and produces herbal blends using time-tested botanical protocols. The Website facilitates user self-assessment, education, and access to our products and optional consultation services.

1.2 Not a Medical Service

AskTabeeb is not a licensed medical or pharmaceutical practice. We do not diagnose, treat, cure, or prevent disease in the legal sense under DRAP, MHRA, FDA, EMA, SFDA, or similar regulations. Our products and guidance are offered for:

• Dietary support
• Traditional herbal wellness
• Lifestyle and metabolic balance

You must consult your physician before starting any new supplement or herbal product, especially if you have a diagnosed medical condition, are pregnant/nursing, or take prescription medications. Do not discontinue prescribed treatment without medical supervision. Apart the chat agents you will be communicating on our web site are registered and qualified physicians.

1.3 Regulatory Compliance

All herbal formulations are manufactured in a facility compliant with Good Manufacturing Practices (GMP). Product labeling, claims, and marketing adhere to applicable local regulations (i-e. DRAP "Drug Regulatory Authority of Pakistan" guidelines). Where required, products are registered as Herbal Dietary Supplements or Traditional Herbal Medicinal Products.

2. USE OF THE WEBSITE

2.1 Eligibility

You must be at least 18 years old to use AskTabeeb.com. By using the Service, you represent that you are of legal age and have full capacity to enter this Agreement.

2.2 Interactive Tools & Surveys

The Website offers:

• Drop-down symptom checkers
• Guided health questionnaires
• Chat-based support (human and/or AI-assisted)

These tools are for educational and triage purposes only — to help match you with relevant herbal wellness protocols. Responses are not medical diagnoses.

2.3 Chat Agent & Consultations

• Our chat agents may be trained herbal advisors i-e legally qualified and registered physicians or AI systems.
• For deeper guidance, optional 1:1 consultations with certified herbalists are available (fees may apply).
• No physician-patient or clinician-patient relationship is formed unless explicitly stated in a separate consultation agreement.

3. USER RESPONSIBILITIES

3.1 You agree to:

• Provide accurate, complete, and truthful information in surveys/forms.
• Not use the Website for emergency health issues. If you suspect a medical emergency, call local emergency services immediately.
• Use AskTabeeb in accordance with applicable laws and these Terms.

3.2 You are responsible for:

• Safeguarding your account credentials (if registration is enabled).
• Any consequences arising from reliance on herbal advice without professional medical input.

4. PRODUCTS & ORDERS

4.1 Herbal Formulations

All products are:

• Plant-based, non-GMO, Unani Products and free from synthetic pharmaceuticals (unless otherwise disclosed).
• Manufactured in a DRAP enlisted GMP-certified facility or PFA approved manufacturing facility.
• Intended for adult use as dietary/herbal supplements.

4.2 Pricing & Payment

• Prices are listed in [e.g., PKR] and may exclude shipping/taxes.
• Credit/debit cards and secure e-payment methods are in progress and will be updated as soon as available.
• By placing an order, you authorize us to charge your selected payment method.

4.3 Shipping & Returns

• Shipping times vary by region.
• Due to the nature of herbal products, unopened items may be returned within 14 days for refund or exchange, subject to our Return Policy.
• Opened, used, or personalized products are non-refundable, except where required by law.

5. INTELLECTUAL PROPERTY

5.1 All content on AskTabeeb.com — including text, graphics, logos, surveys, chat logic, and formulations — is owned by us or licensed to us, and protected by copyright, trademark, and trade secret laws.

5.2 "AskTabeeb", the compass leaf logo, and related marks are trademarks of Awami Laboratories. Use without prior written permission is prohibited.

5.3 You may not reverse-engineer, scrape, or use our tools to develop competing AI/ML models (see Section 8).

6. USER-GENERATED CONTENT

If the Website permits reviews or testimonials:

• You grant us a non-exclusive, royalty-free license to display your content.
• You warrant that your content is truthful, non-defamatory, and does not infringe third-party rights.
• We reserve the right to moderate or remove content at our discretion.

7. DISCLAIMERS

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND.

7.1 Health & Efficacy

• Herbal responses vary by individual. Results are not guaranteed.
• Statements regarding support for glucose metabolism, liver detoxification, uric acid balance, etc., are based on traditional use and/or preclinical evidence — not clinical drug trials. However the clinical trials we do are regulatory posted on our site.
• These products are not intended to replace medical treatment.

7.2 No Medical Advice

Information on AskTabeeb.com is for educational and wellness purposes only. It does not constitute medical, diagnostic, or therapeutic advice. Always seek the advice of a qualified healthcare provider with any health concerns.

7.3 Third-Party Links & Labs

We may link to external resources (e.g., research papers, labs). We do not endorse or vouch for their accuracy or safety.

8. PROHIBITED USES

You agree not to:

• Use AskTabeeb to develop AI/ML models (including training data scraping).
• Misrepresent the Website as a licensed medical or telehealth service.
• Resell or redistribute our formulations without authorization.
• Submit false health data to manipulate recommendations.

9. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, ASKTABEEB AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, or consequential damages (e.g., lost profits, health complications).
• Adverse reactions to herbal products (even if disclosed risks were ignored).
• Errors or omissions in survey logic or chat responses.

Our total liability for any claim related to the Website or products shall not exceed the amount you paid to us in the prior 6 months — or Rs. 5000, whichever is greater.

10. INDEMNIFICATION

You agree to defend and hold harmless AskTabeeb from claims arising from:

• Your misuse of the Website or products.
• Your violation of these Terms.
• False or harmful information you provide.

11. PRIVACY & DATA

We collect personal and health-related data solely to:

• Personalize recommendations
• Process orders
• Improve our formulations
• Compiling statistics for disease prevalence and studies.

All data handling complies with our Privacy Policy and applicable. We do not sell your data. Health data is encrypted and stored securely.

12. DISPUTE RESOLUTION & GOVERNING LAW

12.1 Arbitration Agreement

Except for small claims court actions, any dispute arising from your use of AskTabeeb.com shall be resolved by binding individual arbitration.

12.2 Class Action Waiver

You waive the right to participate in class, collective, or representative actions.

12.3 Opt-Out Right

You may opt out of arbitration within 30 days of first using the Website by emailing info@asktabeeb.com with subject line: "Arbitration Opt-Out" + your full name and email.

12.4 Governing Law

These Terms are governed by the laws of Islamic Republic of Pakistan, without regard to conflict of laws principles.

13. TERM & TERMINATION

• We may suspend or terminate access for any concerns.
• You may stop using the Website at any time.
• Sections 5 (IP), 7 (Disclaimers), 9 (Liability), 12 (Disputes), and 14 (General) survive termination.

14. GENERAL PROVISIONS

• Amendments: We may update these Terms. Continued use = acceptance.
• Force Majeure: Not liable for delays due to pandemics, war, or natural disasters and epidemics.
• Entire Agreement: These Terms supersede all prior discussions.